Da-Chief
03-26-2008, 14:14
http://i.dslr.net/urls/42/69542.gif (http://www.dslreports.com/shownews/Verizon-We-Should-Be-Able-To-Cancel-Your-Cable-Service-For-You-93000)
Recently the cable industry complained that Verizon was using number port requests (http://www.corpsman.com/shownews/92923) to recapture phone customers they technically already lost to cable VoIP. Verizon is now complaining to the FCC (http://newscenter.verizon.com/press-releases/verizon/2008/verizon-asks-fcc-to-remove-cab.html) that the cable industry won't let new providers (read: Verizon) cancel video services on behalf of customers who've already made the decision to switch to FiOSTV. Verizon's PR wizards also redefine the debate with cable over number portability:Verizon asked the commission to stop a pattern of cable industry efforts to interfere with customer choice and convenience when customers want to transfer their voice service from a cable company to a new carrier and retain their local number. Verizon stated that cable companies routinely delay the ability of their voice customers to obtain more attractive offers from competitive providers by violating the FCC-approved customer transfer, or "porting," intervals Verizon and others have long met.
It's hard to tell if Verizon is being serious here, or is just playing PR patty cake with the cable industry over their recent VoIP dispute. Have any cable customers who've switched from cable to FiOS found the process troublesome? Do you want your new provider to be able to cancel your previous service for you? Given Verizon's trouble with simple things like accurate billing (http://www.corpsman.com/shownews/86464), giving them additional room for error might make some customers nervous.
read comment(s) (http://www.dslreports.com/shownews/Verizon-We-Should-Be-Able-To-Cancel-Your-Cable-Service-For-You-93000)
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Recently the cable industry complained that Verizon was using number port requests (http://www.corpsman.com/shownews/92923) to recapture phone customers they technically already lost to cable VoIP. Verizon is now complaining to the FCC (http://newscenter.verizon.com/press-releases/verizon/2008/verizon-asks-fcc-to-remove-cab.html) that the cable industry won't let new providers (read: Verizon) cancel video services on behalf of customers who've already made the decision to switch to FiOSTV. Verizon's PR wizards also redefine the debate with cable over number portability:Verizon asked the commission to stop a pattern of cable industry efforts to interfere with customer choice and convenience when customers want to transfer their voice service from a cable company to a new carrier and retain their local number. Verizon stated that cable companies routinely delay the ability of their voice customers to obtain more attractive offers from competitive providers by violating the FCC-approved customer transfer, or "porting," intervals Verizon and others have long met.
It's hard to tell if Verizon is being serious here, or is just playing PR patty cake with the cable industry over their recent VoIP dispute. Have any cable customers who've switched from cable to FiOS found the process troublesome? Do you want your new provider to be able to cancel your previous service for you? Given Verizon's trouble with simple things like accurate billing (http://www.corpsman.com/shownews/86464), giving them additional room for error might make some customers nervous.
read comment(s) (http://www.dslreports.com/shownews/Verizon-We-Should-Be-Able-To-Cancel-Your-Cable-Service-For-You-93000)
More...