Da-Chief
07-23-2008, 17:03
http://i.dslr.net/urls/90/13090.gif (http://www.dslreports.com/shownews/Comcast-Still-Struggling-With-Customer-Support-96321)
Explosive growth at Comcast has the nation's second largest broadband provider perpetually struggling to provide quality customer support. In fact, customer satisfaction with Comcast just reached record lows, according to the American Consumer Satisfaction Index (http://www.corpsman.com/shownews/94611). Comcast says they've hired some 15,000 new support workers in the last 18 months to handle the strain, but the Washington Post (http://www.washingtonpost.com/wp-dyn/content/article/2008/07/22/AR2008072202685.html?wpisrc=newsletter&wpisrc=newsletter) today highlights the continued problems:A specialist for customers moving to new homes took the order and said all systems were go and everything would be up and running the day after his move in April. After five weeks, 20 calls, a day off work and three visits that ended without any idea why Bayes couldn't get service, Comcast found the solution to this head-scratcher of a problem: The company hadn't run cable lines to Bayes's house.
Something tells me even Comcast's new found use of twitter (http://www.corpsman.com/shownews/95873) to reach out to annoyed customers won't help communication disconnects like that one.
read comment(s) (http://www.dslreports.com/shownews/Comcast-Still-Struggling-With-Customer-Support-96321)
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Explosive growth at Comcast has the nation's second largest broadband provider perpetually struggling to provide quality customer support. In fact, customer satisfaction with Comcast just reached record lows, according to the American Consumer Satisfaction Index (http://www.corpsman.com/shownews/94611). Comcast says they've hired some 15,000 new support workers in the last 18 months to handle the strain, but the Washington Post (http://www.washingtonpost.com/wp-dyn/content/article/2008/07/22/AR2008072202685.html?wpisrc=newsletter&wpisrc=newsletter) today highlights the continued problems:A specialist for customers moving to new homes took the order and said all systems were go and everything would be up and running the day after his move in April. After five weeks, 20 calls, a day off work and three visits that ended without any idea why Bayes couldn't get service, Comcast found the solution to this head-scratcher of a problem: The company hadn't run cable lines to Bayes's house.
Something tells me even Comcast's new found use of twitter (http://www.corpsman.com/shownews/95873) to reach out to annoyed customers won't help communication disconnects like that one.
read comment(s) (http://www.dslreports.com/shownews/Comcast-Still-Struggling-With-Customer-Support-96321)
More...